Frequently Asked Questions

We’ve put together a list of the most common questions we get asked along with their answers. This should hopefully help you out, but if not, feel free to contact us and we will be happy to help. 

Just click on the question below and the answer will display right below it. 

General Questions

Who are KandA-Gadgets?

KandA-Gadgets specialise in the sale of quality used mobile phones, tablets, iPads and more. The products we sell are fully tested, restored and reset ready for their new home. 

What are your working hours?

We are always open for purchases online 24/7. Our office working times are Monday-Friday 9am-5pm. If you need to contact us simply send us an email and you can expect a reply between these hours, but a lot of the time we do respond outside of working hours where possible.

Can I see pictures of the item?

Unfortunately due to the number of phones and devices we stock, it is not possible to photograph every single one. We are very thorough in our grading process though and describe this accurately on our gradings page. If you receive your item though, and it is not what you were expecting, we don offer a 30 day returns period.

Product Questions

Can I use any SIM card in my item?

We sell a mixture of Unlocked and Network locked items. Any SIM card can be used in an unlocked item, and only the specific network SIM card, which the device is locked to can be used in a network locked item. The network will always be displayed in the title of the product if the item is locked. 

What are the cosmetic conditions of your products?

We fully test and assess all of the items we have in stock and grade them according to their cosmetic appearance. They are put into four categroies which are as below.

Grade A+ – Excellent Condition

This item will have no signs of cosmetic markings and would pass for brand new. These devices are fully functional and working as it was intended to by the manufacturer.

Grade A – Very Good Condition

This item will have some very minor markings, but nothing major that will affect the devices functionality. These devices are fully functional and working as it was intended to by the manufacturer.

Grade B – Good Condition

This item will have some medium signs of use, ranging from scuffs, scratches slight chips to body casing, but nothing major that will affect the devices functionality. These devices are fully functional and working as it was intended to by the manufacturer.

Grade C – Acceptable Condition

This item will heavy signs of cosmetic use, including heavy scratches, scrapes, dents, etc. but nothing that will affect the devices functionality. These devices are fully functional and working as it was intended to by the manufacturer.

Can I unlock my item?

You can unlock an item that is locked to a specific network, yes. We would recommend using a factory unlock service though, as unlocking via illicit methods, such as rooting or jailbreaking will invalidate any warranties.

What will my purchase come with?

The items sold on our website are sold without any accessories. We buy our stock without accessories and sell these straight on. We have found we can not buy chargers and accessories at a reasonable enough cost, and by keeping costs low we can pass on this saving to you. We also find that 90% of people have their accesories from an old phone or device that will fit the one they are purchasing.

Will it arrive in a box?

Your phone or iPod order will be packagked securely in bubble pouches and bags, providing plenty of cushioning and protection whilst in transit. iPad's or tablets are sent in bubble wrap and an A4 postal box, but devices do not come with their original boxes.

Do your products come with warranty?

Yes, our products all come with a 90 day warranty period which covers hardware defects for 90 days. Please see our terms and conditions page for more details.

I want to return my order. What do I do?

We understand that sometimes people change their minds about an order, and that's fine. We offer a 30 day returns period on all purchases. To return your item, firstly get in touch with us and explain the reason and then we can issue a returns refernce number and detailsof how to send the order back to us.

Postage Questions

How do you send your orders?

We send all orders via Royal Mail within the UK.

How long will it take for my order to arrive?

We dispatch all orders received by 12pm Monday-Friday the same day via Royal Mail Tracked 24 or 48. This should arrive within 1-3 days depending on which options is selected. Royal Mail Special Delivery is available at checkout. This means your order will arrive by 1pm the day after dispatch.

How much is delivery?

We offer a free postage service with Royal Mail Tracked 48, which should arrive with 3 days. We also offer Royal Mail Tracked 24 and Royal Mail Special Delivery, these cost £4.99 and £8.99 respectively and should arrive the next day after dispatch.

Can I track my order?

Yes, the postal service we use is fully tracked and we supply you with the tracking information when your order is dispatched, which you can track at Royal Mails track and trace website.

I haven't received my order, what do I do?

If you haven't reveived your order after a few days, firstly check the tracking information at Royal Mails website for your parcels status. Sometimes items are left with a neighbour or if you're out a card will be left for you to rearrange delivery.  You can contact us for any assistance you may need though and we will help.

Do you deliver on public holidays?

No. We don't work on Bank holdays or Easter, Christmas, New Year etc. Also as we use Royal Mail we are bound by their collection and delivery times. Orders we receive within holidays will be dispatched when we return.

Return Questions

What is your returns policy?

We have a 30 day returns policy on all purchases. If you change your mind with this time or if your purchase develops a fault, you can return it to us for a full refund or replacement. View our full return policy here

I've returned my order, how long does a refund or replacement take?

We will process your return as soon as it arrives and if a refund was requested we will action this. Refunds will be returned to your orignal method of payment and can take up to 5 working days, depending on how you paid. If you requested a replacement, this will be sent the next working day, subject to availibility. We will contact you to let you know.